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Broadband Gear Report Hot Product Alert: New Test Agent for Improving Customer Quality of Experience for Voicemail

When it comes to quality, supplementary services such as Message Waiting Indicators (MWI) are often overlooked and viewed as incremental revenue. Regardless of the reasons, ignoring the problem could be risky - worst case creating and losing dissatisfied customers because their message waiting indicator did not properly function to warn them about an emergency or other very important message.

Now there is an affordable and simple solution for service technicians. Tektronix Communications has developed a quality of experience tool to test for Message Waiting Indicators (MWI) that has gone astray. The MWI Test Agent measures a voicemail platform's accessibility and ability to signal message waiting status to its subscribers. The MWI Test Agent measures the delay between leaving a voicemail and receiving the message waiting indicator signal.

Don't let notification delays cause your customers to miss important events or even emergencies. This is a serious customer satisfaction concern, so having the ability to continuously monitor voicemail notification delays can allow carriers to be proactive and identify issues before customers are impacted or change service providers.

To find out more information about this product, please click here.

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